Frequently Asked Questions

What is Zaid Collection?

Zaid Collection is an online store dedicated to providing high-quality apparel and accessories for all occasions. Our mission is to bring you stylish, comfortable, and affordable products to elevate your wardrobe.

2. How do I place an order?

To place an order, simply browse our product categories, select the items you want, and add them to your cart. Proceed to checkout, fill in your shipping and payment details, and complete your purchase. You will receive a confirmation email with your order details shortly after.

3. What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal and other popular payment options for your convenience.

4. How long does shipping take?

Shipping times vary based on your location and the shipping option chosen at checkout. Typically, orders are processed within 1-3 business days, and standard shipping takes 5-10 business days. For expedited shipping, delivery is usually within 2-5 business days.

5. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. Use this number on our “Track Your Order” page or the carrier’s website to check the status of your shipment.

6. What is your return and refund policy?

We offer a 30-day return policy. Items must be unused, in original packaging, and accompanied by proof of purchase. Please visit our Refund and Return Policy page for detailed information on how to initiate a return.

7. Do you ship internationally?

Yes, we offer international shipping to many countries. Please note that international shipping times and fees may vary. Customers are responsible for any customs duties or taxes that may apply.

8. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact us immediately at store@zaidcollection.com. We process orders quickly, so changes or cancellations may not be possible if the order has already been shipped.

9. What should I do if I receive a damaged or incorrect item?

We apologize for any inconvenience caused. Please contact us at store@zaidcollection.com or call +447521018674 within 7 days of receiving the item. Provide your order number and a photo of the damaged or incorrect item, and we will assist you with a replacement or refund.

10. How do I contact customer support?

You can reach our customer support team via email at store@zaidcollection.com or call us at (123) 456-7890. We’re here to assist you with any questions or concerns.

11. Do you offer discounts or promotions?

Yes, we periodically offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest offers and promotions.

12. Is my personal information safe?

Yes, we prioritize the security of your personal information. Our website uses industry-standard encryption protocols to protect your data. Please refer to our Privacy Policy for more details on how we handle your information.