Refund and Returns Policy

At Zaid Collection, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please read our refund and return policy below for more information.

Return Eligibility

You may return eligible items within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.
• In its original packaging, including all tags and labels.
• Accompanied by a receipt or proof of purchase.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Items marked as final sale

How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at store@zaidcollection.com or call us at +447521018674 to request a return authorization.
2. Provide your order number and the reason for the return.
3. Once your return is authorized, we will provide you with instructions on how to return your item.

Return Shipping

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using a trackable shipping service or purchasing shipping insurance for items over $50, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Exchanges

If you received a defective or damaged item and wish to exchange it for the same item, please contact us at store@zaidcollection.com within 30 days of receiving your order.

Contact Us

If you have any questions or concerns about our refund and return policy, please do not hesitate to reach out to us at store@zaidcollection.com or call us at +447521018674

Thank you for shopping with Zaid Collection!

Feel free to adjust any specific details, such as contact information or time frames, to align with your business practices!